Refund & Cancellation Policy

Thank you for choosing our software products and services. We are committed to providing the best possible user experience and customer satisfaction. We understand that there may be circumstances where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such situations.

1. Cancellation Policy

1.1. Subscription-Based Products/Services

For subscription-based products or services, you have the flexibility to cancel your subscription at any time. Upon cancellation, you will retain access to the product or service until the end of the current billing cycle, and no further charges will be incurred. To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team.

1.2. Perpetual License Products

Perpetual license products are one-time purchases without an expiration date. Cancellation is not applicable to perpetual license products as they are not tied to a subscription model. Refund in such cases is as per the Contract signed. For details please refer to the contract or contact us at hello@ultro.ai.

2. Refund (No Refund) Policy

Ultro maintains a strict no-refund policy. Once a purchase is completed, it is considered final, and refunds will not be issued. This policy applies to all products and services offered on our platform.

2.1 Review Before Purchase:

We urge users to thoroughly review their selections before confirming a purchase. Take the time to ensure that your purchase meets your expectations.

2.2 Customer Support:

If you experience any issues or have concerns regarding your purchase, please reach out to our customer support team with detailed information about the problem you are facing. We are committed to addressing your inquiries promptly and providing the necessary assistance.

2.3 Exceptions:

While our standard policy is not to provide refunds, we may consider exceptions in specific circumstances. If you believe your situation warrants an exception, please contact our customer support team within 5 days of your purchase, and we will review your request accordingly.

3. Policy Updates

This Refund and Cancellation Policy may be updated periodically without prior notice. The most recent version will always be available on our website, and any changes will take effect immediately upon posting.

Please note that this policy applies only to purchases made directly through our company. If you obtained our software from a third-party retailer or distributor, please refer to their respective refund and cancellation policies.

For any questions or concerns regarding this policy, please contact our customer support team.